Executive Assistant Manager

Purpose Of Position

The Executive Assistant Manager serves as the operational second-in-command, supporting the Managing Director in overseeing all hotel operations. This role ensures seamless delivery of the ultra-luxury guest experience that defines O’Two Hotel while deputising for the Managing Director in their absence.

Key responsibilities

• Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.
• Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.
• Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.
• Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos.
• Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.
• Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.
• Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.
• Ensure full compliance with all statutory, health, safety, and licensing requirements.
• Represent the hotel at industry events, VIP functions, and community engagements.
• Oversee budgeting processes and monitor departmental cost controls.
• Foster a culture of continuous improvement, innovation, and genuine hospitality.
• Deputise for the Managing Director in their absence.

Qualifications & Experience:

• Bachelor’s Degree or Diploma in Hospitality Management or a related field.
• Minimum 8–10 years’ progressive hotel management experience, with at least 3 years at EAM or equivalent.
• Prior experience in a five-star or ultra-luxury property is essential.
• Proven track record of leading large, multi-cultural teams.
• Strong financial acumen with experience in budgeting and P&L management.
• Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.
• Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
• Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation — where every guest interaction carries the full weight of the brand and no request is too small to matter.

Key Competencies & Skills

• Exceptional leadership and people management skills.
• Outstanding verbal and written communication abilities.
• High emotional intelligence and guest-centric mindset.
• Strategic thinker with strong operational problem-solving skills.
• Proficiency in hotel management systems (e.g., Opera, Protel).
• Multilingual ability is an advantage.

Closing date: End of June

O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.