{"id":4914,"date":"2026-05-25T09:49:18","date_gmt":"2026-05-25T07:49:18","guid":{"rendered":"https:\/\/staging.otwo.co.za\/?p=4914"},"modified":"2026-05-25T15:29:10","modified_gmt":"2026-05-25T13:29:10","slug":"executive-assistant-manager","status":"publish","type":"post","link":"https:\/\/staging.otwo.co.za\/pt\/executive-assistant-manager\/","title":{"rendered":"Executive Assistant Manager"},"content":{"rendered":"
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Purpose of Position<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe Executive Assistant Manager serves as the operational second-in-command, supporting the Managing Director in overseeing all hotel operations. This role ensures seamless delivery of the ultra-luxury guest experience that defines O\u2019Two Hotel while deputising for the Managing Director in their absence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Key responsibilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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  • Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations.<\/li>
  • Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery.<\/li>
  • Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning.<\/li>
  • Champion the hotel\u2019s brand standards, ensuring every guest touchpoint reflects the five-star ethos.<\/li>
  • Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution.<\/li>
  • Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores.<\/li>
  • Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams.<\/li>
  • Ensure full compliance with all statutory, health, safety, and licensing requirements.<\/li>
  • Represent the hotel at industry events, VIP functions, and community engagements.<\/li>
  • Oversee budgeting processes and monitor departmental cost controls.<\/li>
  • Foster a culture of continuous improvement, innovation, and genuine hospitality.<\/li>
  • Deputise for the Managing Director in their absence.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Qualifications & Experience:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    • Bachelor\u2019s Degree or Diploma in Hospitality Management or a related field.<\/li>
    • Minimum 8\u201310 years\u2019 progressive hotel management experience, with at least 3 years at EAM or equivalent.<\/li>
    • Prior experience in a five-star or ultra-luxury property is essential.<\/li>
    • Proven track record of leading large, multi-cultural teams.<\/li>
    • Strong financial acumen with experience in budgeting and P&L management.<\/li>
    • Candidates must be actively and currently employed in this position or a directly comparable role, with a minimum of 1 year of continuous, uninterrupted tenure in that capacity at the time of application.<\/li>
    • Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property\u2019s first guest arrival.<\/li>
    • Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.<\/li>
    • Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation \u2014 where every guest interaction carries the full weight of the brand and no request is too small to matter.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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      Key Competencies & Skills<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      • Exceptional leadership and people management skills.<\/li>
      • Outstanding verbal and written communication abilities.<\/li>
      • High emotional intelligence and guest-centric mindset.<\/li>
      • Strategic thinker with strong operational problem-solving skills.<\/li>
      • Proficiency in hotel management systems (e.g., Opera, Protel).<\/li>
      • Multilingual ability is an advantage.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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        Closing date: End of June<\/strong><\/p>

        O\u2019Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Supports the Managing Director in overseeing hotel operations and deputises to ensure consistent delivery of a seamless ultra-luxury guest experience.<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"categories":[345,346],"tags":[353],"class_list":["post-4914","post","type-post","status-publish","format-standard","hentry","category-vacancy","category-executive-leadership","tag-full-time"],"_links":{"self":[{"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/posts\/4914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/comments?post=4914"}],"version-history":[{"count":0,"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/posts\/4914\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/media?parent=4914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/categories?post=4914"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.otwo.co.za\/pt\/wp-json\/wp\/v2\/tags?post=4914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}